It is normal for writers to hate their publishers: They don’t promptly return emails or calls. The book, they said, would be out in May but now they say August. You tear out your hair. They choose the typeface and cover, the fun stuff, while you collect copyright permissions and back-of-the-book blurbs (isn’t that their job?), and they demand that you have an author platform and a marketing plan. They want images at 300 dpi. Awful. This is as true of self-publishers as it is of commercial publishers.